COVID-19 UPDATES


March 20, 2020

In recent weeks, our world and our co-op have experienced changes like never before. Thank you for choosing the co-op to provide you with necessities, nourishment and care during this time, and for your kindness, patience and words of gratitude throughout. Several announcements to end a wild week.

NEW HOURS
9am-8pm Temporary hours during COVID-19 outbreak
8am-9am Golden Hour: Seniors Only Reserved for seniors most susceptible to COVID-19.

HOW TO SHOP THE CO-OP NOW
As we move forward, we must work together to keep the co-op’s doors open by creating a safe place for shopping and working in the store.

Before shopping

    • Stay home at any signs of illness.
    • Plan ahead + consolidate shopping trips. Work with friends and family as you can.
    • One family member at a time if possible. Please leave children at home. Less folks = more space.

While shopping

    • Maintain six feet between you and others, always. No exceptions.
    • Keep it clean in-store Use sanitizer, cover coughs/sneezes, only touch items you purchase.
    • Buy what you need, not more. Per the CDC, please limit purchases to no more than a two-week supply so that there is enough for others. High demand items are limited to 2 per customer.
    • Pay with credit / debit whenever possible. Limit the spread of germs through cash transactions.

PRODUCT AVAILABILITY
As with grocery stores nationwide, many of the co-op’s suppliers are struggling to meet demand for products. Primarily, this is not indicative of overall supply, but distribution capability. The shelves will not be replenished in full at once. Co-op buyers are prioritizing essentials in working with vendors on upcoming orders.

CARE FOR CO-OP STAFF
The folks in the store are working with the public daily – choosing to provide our community with fresh food in this time of crisis. While shopping, please maintain a distance of six feet from staff (step back at the registers), and extend your gratitude for their dedication.

More changes may be coming to help ensure the safety of customers and staff alike. Updates will be provided via email, Facebook and Instagram, and at eastaurora.coop. Stay tuned.

We all look forward to returning to business as usual in the future. It’s an honor to serve our community through this challenge. Thank you for choosing the co-op.

Jessica Armbrust
General Manager

March 18, 2020

Beginning Thursday, March 19, the co-op will have reduced hours, 8am-8pm daily.


March 14, 2020

East Aurora Co-op shoppers and member-owners,

Like you, we have been closely following the spread of COVID-19. At the co-op, the safety of our community and staff is our first priority. Management and staff are working together to maintain regular, consistent service and products you rely on while further emphasizing the health of shoppers, owners and staff during this time.

In light of this evolving situation, I’m writing to update you on measures being taken to maintain a safe place at the co-op for all of us:

In-store

  • Thus far, our co-op has had no reported COVID-19 infections. Staff have been instructed to stay home at any signs of illness.
  • Staff are doubling down on cleaning and sanitizing procedures, with an extra emphasis on areas prone to frequent public handling or use like payment machines, scales, restrooms, carts and hand baskets. Hot and cold bar utensils are changed on an hourly basis.
  • Hand sanitizer dispensers are in store by each main door and staff are working to bring wipes in for in-store use when you shop.
  • Buyers are working closely with suppliers to keep shelves stocked as normal. At this moment, we expect to receive usual deliveries of most products, outside some personal and home sanitizing items that are indefinitely out of stock from manufacturers due to the spike in sales. Staff are working to identify alternatives to those items.

Changes for You

  • Passive sampling is on hold. Active demos, staffed by co-op employees or vendors will remain in place for now as we continue to track the situation and seek direction from health agencies.
  • Personal and reusable cups and containers cannot be accepted at this time. While shopping at the co-op in the coming weeks, please use the packaging provided in-store. Of course, options for reuse will be re-implemented in the future when authorities indicate it’s safe to do so.

Let’s work together All shoppers, and employees will need to partner together in this effort. We will all rely on one another to stay home at any sign of illness, and to reduce opportunities to spread sickness. The CDC and World Health Organization (WHO) have advice on how to be responsible to protect yourself—and by extension, our community.

Recommendations from authorities may change quickly. Co-op management will be intently watching for updates, and will react accordingly in those moments implementing protocols recommended by health agencies. Right now, we’re continuing with planned promotions and production. I hope our co-op can be a bright, safe place for many.

You have choices when you buy your groceries and prepared foods. Thank you for relying on your co-op to provide your essentials and to help to nourish you and your families, now and always.

Jessica Armbrust
General Manager